{"id":4960,"date":"2021-06-24T13:19:03","date_gmt":"2021-06-24T13:19:03","guid":{"rendered":"https:\/\/www.backupsfdc.io\/?page_id=4960"},"modified":"2021-09-01T02:42:59","modified_gmt":"2021-09-01T02:42:59","slug":"manulife-case-study","status":"publish","type":"page","link":"http:\/\/18.233.203.232\/manulife-case-study\/","title":{"rendered":"Manulife Case Study"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Global financial services leader Manulife scales customer-centricity without compromising data integrity and security <\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tDownload Case Study PDF<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Manulife Financial Corporation is an international financial services group operating in Canada, Asia, and Europe\u2014and in the United States as John Hancock. More than 35,000 Manulife employees, 98,000 agents, and thousands of distribution partners serve almost 30 million customers and manage more than $1 trillion in AUM.<\/p>

Manulife has always put customers first and consistently used technology to do it\u2014from being the first insurance company in Canada to embrace mainframe computer technology in the 1950s to the development of highest ranked mobile banking apps in Canada.<\/p>

After gradually scaling up its Salesforce implementation over several years, Manulife took on an ambitious plan to expand platform adoption as the company embraced a global effort to better manage the customer lifecycle and deliver seamless, thoughtful digital service to every customer.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t \n
\n\n\t
\n\t\t
\n\t\t\t\t\n \n\n\t\t\t
\n\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\"Jonathan\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
Jonathan Cipryk, AVP<\/h6>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tSalesforce and Operations Engineering, Manulife Canada<\/small>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\u201cManulife has a history of providing fantastic brick-and-mortar, in-person interactions for customers. Providing frictionless self-service for digital products is challenging in financial services, so we\u2019re innovating, using technology with a focus on experience to eliminate friction for our customers.\u201d\t\t\t\t\t<\/blockquote>\n\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\n\t\t<\/div>\n\n \t<\/div>\n\n<\/section>\n\n\n\n \n